What is your returns / exchange policy?

All products sold on XQ Institute are final sale. XQ Institute does not accept returns or

exchanges unless the product was damaged upon arrival.

What is your returns / exchange policy?

All products sold on XQ Institute are final sale. XQ Institute does not accept returns or

exchanges unless the product was damaged upon arrival.

All products sold on XQ Institute are final sale. XQ Institute does not accept returns or exchanges unless the product was damaged upon arrival.   

XQ Institute generally ships worldwide, but some items will be limited to certain territories. We will let you know of any geographic shipping restrictions in advance of your purchase. Please be aware that shipping costs do not include duty, tax, and other fees associated with international orders and shipments. 

Yes. Duty fees and import taxes are not included in product prices for international shipments. 

Unfortunately, we cannot cancel an order once it has been submitted. We are unable to disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

Due to the volume of releases, order confirmations can be delayed. Please save all order numbers for your records. We also recommend checking the spam folder of your email.