Help Center

Commonly Asked Questions

Returns

Which countries do you ship to?

Will there be duty fees for international orders?

I just placed an order, can I cancel it?

I didn't receive a confirmation email, did my order go through?

I didn't receive a tracking number, when should I expect it?

Why isn't my order showing up on the tracking page of the carrier?

Part of my order is missing. Where is the rest?

Can I change my shipping address for my order? Can I pick it up at a FedEx, USPS or DHL location?

I entered the wrong postal code/apartment number and the package has been returned to sender. How can I get my package re-sent?